Customer Service Evaluations (Mystery Shopping) - Do you know what kind of experience your customers are having at your business? What happens when you aren't there? Are your employees achieving the level of performance for which they have been trained? If you aren't sure, give us a call. We visit your business as a regular customer, following guidelines from you as to what to measure, and provide you with a detailed report of our experience.
Computer Training - Do you have employees who prefer pencil and paper over anything with a three-prong plug? We can help. We can get your employees from non-tech to tech with hands-on training and a great deal of patience. We also offer classes in Windows and Mac OS, as well as Word, Excel, PowerPoint, and a wide assortment of other programs.
Software Implementation – Moving from one software system to another? Implementing an upgrade? Transitioning from handwritten to electronic? Our professional team can learn the steps involved and create a training program tailored to your employees’ needs.
ISO Certification - Need a fresh set of eyes to look at your business and see what’s missing? We can help. Abstract offers comprehensive procedure audits and documentation reviews, and will let you know if you’re truly doing what you say you’re doing.
Consulting – Our three tiered consultation offerings make sure you get the amount of help you need.
- Assess : We inspect your company and tell you where improvements are needed.
- Guidance : We inspect your company and provide a comprehensive report of areas in which improvement is needed.
- Training : We inspect your company and teach you how to make improvements and preventative measures to keep it from happening again.